Frequently Asked Questions
SIZING & PRODUCT INFORMATION
How do I take my own measurements?
To take your measurements, we recommend this size guide to help.
Do your bridal / bridesmaids gowns fit true to size?
We have heard feedback from our customers that our sizing runs small. We recommend referencing our size guide for each style as ordering one size up is common.
Where are Lasting Love Bridal and Bridesmaids gowns made?
All of our beautiful gowns are made by hand with the utmost attention to detail at our atelier in China.
I’d like to order fabric samples of my bridesmaids dress. How can I do that?
Absolutely! Please visit our Fabric Swatch collection page for our full library of swatches to order from. Each swatch is $2, and we are happy to offer FREE SHIPPING when you order 2 or more swatches.
ORDERING AND PAYMENT
What forms of payment do you accept?
Lasting Love accepts the following forms of payment: Visa, Mastercard, American Express, Discover, JCB and Paypal.
Does Lasting Love offer any discounts or promotions?
Yes we do! Sign up for our newsletters and follow us on social media where we will announce our current promotions.
How long does it take for my order to arrive from the date of purchase?
Bridal Gowns: All bridal gowns are made to order. Please allow up to 8 weeks for your gown to be made. Once your bridal gown is ready to ship, we will notify you via email. Your gown will ship via DHL, and can take up to 7 business days to arrive. To assure all packages arrive safely, a signature will be required upon delivery.
Bridesmaids Gowns: Please allow up to 5 weeks for your bridesmaids gown to be made. Once your bridesmaids dress is ready to ship, we will notify you and they will ship within 24 business hours. Orders are typically received by customs within 4-7 business days of the ship date. The amount of time your order is in customs will vary. Final delivery will be made by DHL International. To assure all packages arrive safely, a signature will be required upon delivery.
What are the shipping prices?
Lasting Love Bridal is pleased to offer our clients FREE SHIPPING on all orders $200 and over.
All orders under $200 will be a flat shipping fee of $15.
How can I track my shipping?
Once your order ships, you will receive a confirmation shipping email with DHL tracking information. Via DHL, you can also opt in for text message alerts and additional notifications.
Do you offer rush shipping?
At the moment we do not offer rush shipping, but we are constantly working to optimize our operations and hope to provide this service in the near future!
RETURNS, EXCHANGES & CANCELATIONS
I just placed an order; can I cancel or modify it?
If you placed an order and within 72 hours and have changed your mind or would like to make changes, please email our team ASAP at email@example.com with the subject line: Cancel/Modify Order #xxxx. If it is past the 72 hour window, we will only be able to provide a refund once you receive the dress and request a refund. Once the dress is returned to us, we will be able to process the return normally for a full refund as defined in our Return & Exchange Policy.
What is Lasting Love’s Returns Policy?
For our full returns policy, please visit our Returns & Exchange Policy page.
What is Lasting Love’s Exchange Policy and Procedure?
For our full exchange policy, please visit our Returns & Exchange Policy page.